Having looked at the websites Answer boards and Yahoo7Answers it looked very interesting and the ratings given to answers from library staff were much higher than from others, so maybe the public think we do know everything instead of just knowing where to find the answers to most things.
Answer boards would be a great way of answering questions from people who aren't comfortable coming in and asking questions at our desks. Also the experience is quite daunting for some people as they feel overwhelmed by having to ask for help.
Having a tool that could be used to provide information from our library users about us and what we do well and to also show us things that we could improve or change would be incredible useful.
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